TCF

TCF - Treating Customers Fairly

Here at Beckett Financial Services we are always looking to improve our service to customers.

Beckett Financial Services fully support the Financial Services Authority (FSA) initiative and strive to integrate the following six outcomes into the core of its business.                                                              

1.  Customers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.                                                                                          
2. Products and services marketed and sold in the retail market are designed to meet the needs of identified customer groups.
3. Customers are provided with clear information and are kept appropriately informed before, during and after the point of sale. 
4. Where customers receive advice, this advice is suitable and takes account of their circumstances.
5.  Customers are provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and as they have been led to expect.
6. Customers do not face unreasonable post-sale barriers imposed by firms to change product, switch adviser submit a claim or make a complaint.

General information about financial services is available from the Financial Services Authority (FSA). The FSA is an independent watchdog set up by the government to regulate services and protect your rights. It provides free and independent information about financial matters on its website